Frequently Asked Questions - FAQ
This page covers the questions we hear most from our customers. If you can't find what you're looking for, our support team is just an email away.
How long does delivery take?
- Handling Time: 1-2 business days
- Transit Time: 5-7 business days
- Estimated Total Delivery Time: 6-9 business days
For full details, visit our Shipping Policy.
Is shipping free?
Yes. Every order shipped within the United States ships for free, with no minimum purchase required. See our Shipping Policy for more information.
Do you ship outside the United States?
Not at this time. We currently ship within the United States only.
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can check your shipment status anytime through our Order Tracking page.
Can I cancel my order?
Yes, as long as you reach out within 24 hours of placing it. Contact our support team as soon as possible and we'll take care of it.
Do you accept bulk orders?
Yes, we can accommodate bulk orders for businesses and organizations. Get in touch with our support team directly for pricing and details.
What is your return policy?
Returns are straightforward. Head over to our Refund Policy for everything you need to know.
What if my item arrives defective?
We'll replace it at no cost to you. Just contact us within 30 days of receiving your order to get the process started. Full details are in our Refund Policy.
How do exchanges work?
You'll find everything you need in our Refund Policy.
When will I get my refund?
Once your return is received and approved, your refund will be issued to your original payment method within 7 business days. Timing can vary depending on your bank or payment provider. Visit our Refund Policy for more details.
Do you offer a warranty?
Yes. All purchases come with a 30-day warranty. For full terms, refer to our Refund Policy.
How can I contact customer support?
Email us at info@rimiere.com or use the Contact Us page. We reply within 1-2 business days, Monday to Friday.
Where is Rimiere located?
Rimiere is a US-based online store offering clothing and accessories chosen piece by piece, with shipping available throughout the United States.
Do you have a physical store?
We operate exclusively online. This lets us keep our prices competitive and offer a broader range of products than a traditional retail store.
Contact Us
Still have questions? We're happy to help.
Store Address: 55 Washington St, Brooklyn, NY 11201, United States
Store Email: info@rimiere.com
Store Phone: 1-201-425-5884
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We do our best to reply within 1-2 business days.
Categories
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
General
Can I sign up to your newsletter?
Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Are these FAQs real?
No. This is demonstration content, designed to showcase how these page could look with your own content.
