Frequently Asked Questions - FAQ
This page covers the questions we hear most from our customers. If you can't find what you're looking for, our support team is just an email away.
How long does delivery take?
- Handling Time: 1 to 2 business days
- Transit Time: 5 to 7 business days
- Estimated Total Delivery Time: 6 to 9 business days
For full details, visit our Shipping Policy.
Is shipping free?
Yes. Every order shipped within the United States ships for free, with no minimum purchase required. See our Shipping Policy for more information.
Do you ship outside the United States?
Not at this time. We currently ship within the United States only.
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can check your shipment status anytime through our Order Tracking page.
Can I cancel my order?
Yes, as long as you reach out within 24 hours of placing it. Contact our support team as soon as possible and we'll take care of it.
Do you accept bulk orders?
Yes, we can accommodate bulk orders for businesses and organizations. Get in touch with our support team directly for pricing and details.
What is your return policy?
Returns are straightforward. Head over to our Refund Policy for everything you need to know.
What if my item arrives defective?
We'll replace it at no cost to you. Just contact us within 30 days of receiving your order to get the process started. Full details are in our Refund Policy.
How do exchanges work?
You'll find everything you need in our Refund Policy.
When will I get my refund?
Once your return is received and approved, your refund will be issued to your original payment method within 7 business days. Timing can vary depending on your bank or payment provider. Visit our Refund Policy for more details.
Do you offer a warranty?
Yes. All purchases come with a 30-day warranty. For full terms, refer to our Refund Policy.
Where is Rimiere located?
Rimiere is a US-based online store offering a curated selection of quality products, with shipping available throughout the United States.
Do you have a physical store?
We operate exclusively online. This lets us keep our prices competitive and offer a broader range of products than a traditional retail store.
Fraud Prevention
Rimiere is committed to safe and trustworthy transactions. We reserve the right to cancel or hold any order that shows signs of fraud or unauthorized activity. For high-value or flagged orders, we may request additional verification before processing.
If you think your order was affected by mistake, email us at info@rimiere.com and we'll look into it right away.
Contact Us
Still have questions? We're happy to help.
Address: 9 Homestead Pl, Jersey City, NJ 07306, United States
Email: info@rimiere.com
Phone: 1-201-425-5884
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We do our best to reply within 1 to 2 business days.